Privacy Policy

This Privacy Policy explains how Mountain Orchard handles personal data when you use mountainorchardaisle.beer. It applies to visitors, prospective customers, and other individuals who interact with the site or our services. By using the site, you acknowledge that information may be processed as described here and in accordance with applicable South African privacy requirements.

Policy guidance

This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

01 · Purpose

How We Use Information

We use personal data to operate and improve the website, provide training-related services, manage enquiries, process registrations or transactions, maintain records, monitor security, prevent misuse, and meet legal or accounting obligations. We may also use information to communicate about service matters, respond to support requests, and analyse site performance in a limited and practical way.

Processing is limited to operational needs and the purposes described in this policy.

02 · Sharing

Service Providers and Partners

We may share personal data with trusted service providers that support hosting, website maintenance, analytics, communications, payment processing, or administrative functions. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures. We do not sell personal data as part of this policy.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, to protect our rights, or to address fraud, security incidents, or misuse of the site.

Disclosure may be required for compliance, safety, or dispute handling.

Information We Collect

We may collect identifiers and contact details, account or enquiry information, training preferences, payment or billing records where relevant, device and browser data, usage logs, and other information you choose to provide. We also process information that is needed to administer access to services, respond to requests, and maintain the security and performance of the site.

The categories of information collected depend on how the site is used.

Sources of Information

We collect personal data when you complete forms, communicate with us, register for services, or otherwise interact with the site. Some information is generated automatically through your use of the website, such as log data, device details, and cookie-related information. We may also receive limited information from service providers that support hosting, analytics, payment processing, or communications.

Information comes from direct submissions, site activity, and technical systems.

Types of Cookies

We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Some cookies are session-based and expire when the browser closes, while others remain for a limited period to support repeat visits or stored preferences. We do not use cookies to collect sensitive information unless it is necessary for a specific service and permitted by law.

Cookie use is limited to operational, preference, and analytics functions.

Cookie Controls

You can usually manage cookies through your browser settings and, where available, site-level preference tools. Blocking or deleting certain cookies may affect site functions, saved settings, or access to some features. We use cookies in a standard way for operation, preferences, and basic analytics, and we do not rely on them to collect more information than is needed for those purposes.

Browser settings and cookie tools can be used to limit non-essential cookies.

Email contact

[email protected]

Telephone contact

+27 78 898 0422

Postal address

16 Aberfeldy Road, Chiltern Hills, Westville, 3629

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.

Your Rights

Subject to legal limits, you may ask to access, correct, update, or delete certain personal data, or object to some forms of processing. You may also raise concerns about the way your information is handled. Where a request cannot be fully granted, we will explain the reason where appropriate.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To protect privacy, we may need enough information to verify your identity and understand the request before taking action. We will assess requests within a reasonable period and respond in line with applicable law and the nature of the information involved. Some records may be retained where we have a lawful basis or a continuing obligation to do so.

Requests are reviewed after identity and scope are confirmed.

Retention of Information

We keep personal data only for as long as it is needed for the purpose for which it was collected, including service administration, recordkeeping, dispute handling, security, and compliance obligations. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a way that prevents further use, subject to any legal retention duty.

Retention periods depend on the purpose of collection and any legal or operational need to keep records.

Policy Changes

We may update this Privacy Policy from time to time. Changes take effect when the revised version is posted on the site unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other appropriate means.

The policy may be revised to reflect operational, legal, or technical changes.